trading terms

Payment can be made by credit card, debit card and BACS. Please note: we can't accept payment by American Express.

All invoices are issued in Pounds Sterling (GBP). Any banking charges incurred by International orders will be met by the customer.

Invoice Once a price for your order and delivery charges are worked out we send you an invoice with payment details.

Items can only be dispatched after the order has been paid for.
If we haven't received payment or had any contact from you after 7 days we will cancel the order.

Prices can fluctuate in current market conditions so prices shown on website and catalogue are subject to change without notice.

Goods are offered subject to availability.

Please note: we are in the process of updating our website to show all prices ex and inc VAT. If there isn't a price shown in a bracket for an item then it's an ex VAT price.

Value Added Tax (VAT) VAT is charged in the UK at the rate in force when the invoice is issued.

Deliveries to the Channel Isles are not subject to VAT.

Deliveries to customers outside of the UK are not liable for VAT but it is the customers responsibility for any import charges or local taxes incurred.

Delivery Times We aim to dispatch your parcel within a few days of receiving your order (current stocks permitting). However we can't offer guaranteed delivery times and time shall not be the essence of any contract between ourselves and the customer.

Delivery / Carriage Goods are sent by courier service or Royal Mail depending on size and weight of the parcel.

Current rates are listed on the Postage costs page of the web site.

Lost Parcels We will send you a sales invoice once we dispatch your parcel. If you don't receive your parcel within 5 working days of the sales invoice, please let us know. After that period we cannot claim against the carriers and so can't send a replacement parcel without further payment.

Risk / Title
The risk in the goods passes to the customer upon delivery. For any customers offered credit facilities title to the goods does not pass to the customer until any relevant invoice has been paid in full.

Returns If you find any of our goods are unsuitable please return them within 14 days (where possible in the original packaging).

The cost of returning goods will be paid by the customer unless we accept that there is a genuine fault with the product returned. Please contact us to discuss your return.

Where products are returned in the same condition as they were at dispatch we will issue a refund of the purchase cost (less any delivery charges).

Custom made items & special orders
For any items which are made to order or are not part of our standard range and ordered in for a customer must be paid for in advance. Generally custom made items will not be returnable or refundable. Non-standard items may be returned on a case by case basis (assuming the supplier will accept a return - in case the customer will have to meet any return and/or restocking charges applied to us).

Please note: along with items made to order any cut pieces of leather (whether cut by the customer after receipt or cut to size by us) are not returnable.

Upholstery order deposits: As a special order item upholstery hides require a deposit of £50 per hide before we place your order. This deposit is deducted from your final bill amount. We are charged a a £40 re-stocking fee by the tannery for cancelled orders on upholstery hides, plus the cost of return postage. If you decide you do not want the hide after we have ordered it for you or cancel the order without completing the purchase your deposit will be forfeit and is non-returnable. For this reason we always recommend you ask us for a sample of a hide before committing to buy.

Descriptions are given in good faith for the purpose of identification of the goods only. It's the users responsibility to decide if the materials and fittings are suitable for their particular job. The company shall not be liable for any direct, indirect or consequential loss, howsoever occurring, suffered by the buyer or any third party arising from the use of any goods purchased from the company.

Leather dyes and treatments whilst most dyes and treatments will provide the desired effect, some dyes and treatments may have adverse effects. It is strongly recommend that the dye or treatment is tested on a small, non-visible area of an item prior to widespread application. The company will not be responsible for any direct, indirect or consequential loss howsoever occurring suffered by the customer or any third party through failure to adequately test the dye or treatments prior to use, and it is the buyer’s responsibility to satisfy themselves as to any particular dye or treatment’s suitability.

Force Majeure The acceptance of an order may be revoked (in whole or in part) or delivery dates postponed by us without liability in the event of any circumstance beyond our control which may prevent, hinder, delay, interrupt or interfere with fulfillment of an order or any part of it.

Privacy Policy Please click here to link to our Privacy Policy which describes how we use the personal information you provide when you place an order. If you need us to remove your details send an email request.